Support

Write to support@mobileappsupport.eu. A person reads every message and answers it.

My notebooks are not on my other device

iCloud sync is one of the PenPro extras. On the other device, open PenPro settings, then PenPro extras, and tap Restore purchases. Sync turns on by itself.

Both devices need the same Apple Account, with iCloud on. In PenPro settings, the text under Sync with iCloud says what is happening now.

Do I pay again on my other devices?

No. Each extra is a one-time purchase. It is yours forever, on every device with your Apple Account. If a device does not show it, tap Restore purchases in PenPro settings.

In which languages can PenPro write out a recording?

In the languages that Apple's speech recognition knows on your device, including English, French, Spanish, German and Turkish. Estonian is not one of them yet. Transcripts are part of the AI features.

Which handwriting can PenPro read?

English, French, Spanish, German and Turkish, and other languages that Apple's text recognition knows. Estonian is not one of them yet: it is read as English. Handwriting to text is free.

How many PDF notebooks can I have?

One at a time for free. With the PDF notebooks extra, as many as you want.

The Pencil writes as soon as it touches the page. Can I change that?

Yes. In PenPro settings, under Apple Pencil, turn off The Pencil always writes. The Pencil then scrolls and moves things like a finger, and writes after you tap Draw.

I forgot a notebook's PIN or password

On the lock screen, tap Forgot PIN? or Forgot password?. You can choose a new one with Face ID or your device passcode. Nothing in the notebook is lost.

How do I print or share a notebook?

Open the notebook and tap PDF at the top. You can look at it, share it or print it.

iPadOS 26 or later on an iPad, and iOS 26 or later on an iPhone.